{"id":1624,"date":"2017-06-28T13:18:02","date_gmt":"2017-06-28T13:18:02","guid":{"rendered":"http:\/\/kellnlivestock.com\/?p=1624"},"modified":"2017-06-28T13:18:14","modified_gmt":"2017-06-28T13:18:14","slug":"online-customers","status":"publish","type":"post","link":"http:\/\/kellnlivestock.com\/site\/online-customers\/","title":{"rendered":"Online Customers"},"content":{"rendered":"<p>I enjoy dealing with online customers. \u00a0I like talking the animals&#8211;positives and negatives. \u00a0I like helping with sight unseen purchases and I love when they get the animal and are pleased. \u00a0I also liking getting the animals off the feed bill and delivered to the new owners.<\/p>\n<p>I don&#8217;t enjoy the calls or texts that only ask about delivery. \u00a0Ask about the animal. \u00a0Every online auction now states some kind of delivery option. \u00a0Every sale clearly states that it is the buyer&#8217;s responsibility to take care of delivery.<\/p>\n<p>I&#8217;m dealing with a &#8220;customer&#8221; that questioned delivery immediately after they &#8220;won&#8221; the auction. \u00a0Of course, this was via text. \u00a0I told them that I would try to find a ride this weekend. \u00a0I did. But they did not respond to voicemails or text messages. \u00a0So, I still have the animal here.<\/p>\n<p>Then on Monday, I get a text wanting to know when that goat would be delivered. \u00a0I politely replied that they needed to respond to texts or phone calls and that it is their responsibility to get transport. \u00a0I had a ride but they missed it. \u00a0I then get a reply that their phone is shattered and didn&#8217;t work. \u00a0But the texts are coming from the original #.<\/p>\n<p>On Tuesday, I have a professional livestock transporter coming to the house to pick up a different animal. \u00a0I inquire about their delivery route. \u00a0Hold the Phone! \u00a0This delivery is going within an hour of the hometown of the other goat. \u00a0I text that I have another ride for them.<\/p>\n<p>What does it cost? \u00a0$150<\/p>\n<p>I&#8217;ll find a hauler. My phone is broke. \u00a0I have a new #. \u00a0(but they are still texting using the original #)<span style=\"line-height: 1.5;\">\u00a0 \u00a0 \u00a0 <\/span><\/p>\n<p><span style=\"line-height: 1.5;\">\u00a0 \u00a0 \u00a0 Good luck. \u00a0You won&#8217;t find it cheaper.<\/span><\/p>\n<p>I can&#8217;t drive an hour to pick it up this week.<\/p>\n<p>&nbsp;<\/p>\n<p>My conclusion&#8211;some people don&#8217;t need to be buying animals online. \u00a0I have found two rides. \u00a0I have fulfilled my obligations. \u00a0I have never charged extra for keeping animals past a week. \u00a0I&#8217;ve got a feeling that this one is going to be here a bit and that I&#8217;m going to charge a PITA fee. \u00a0That would be a Pain In The Ass fee.<\/p>\n<p>&nbsp;<\/p>\n<p>Of course, it could be worse. \u00a0I was going to deliver an online buck purchase to TX two weeks ago. \u00a0But on delivery date, the buck was showing signs of thiamine deficiency. \u00a0Duke and I doctored him. \u00a0But, we lost him. So, no payday for me. \u00a0No new buck for the buyer. \u00a0The joys of livestock.<\/p>\n<p>Have a good day.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I enjoy dealing with online customers. \u00a0I like talking the animals&#8211;positives and negatives. \u00a0I like helping with sight unseen purchases and I love when they get the animal and are pleased. \u00a0I also liking getting the animals off the feed bill and delivered to the new owners. I don&#8217;t enjoy [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/posts\/1624"}],"collection":[{"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/comments?post=1624"}],"version-history":[{"count":1,"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/posts\/1624\/revisions"}],"predecessor-version":[{"id":1625,"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/posts\/1624\/revisions\/1625"}],"wp:attachment":[{"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/media?parent=1624"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/categories?post=1624"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/kellnlivestock.com\/site\/wp-json\/wp\/v2\/tags?post=1624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}